Here at EMAPA, we believe in excellent customer service where your order comes first. Orders received during normal business hours, Monday through Friday CST 9:00 am-5:00 pm, will be processed the same day. Orders received not in normal business hours will be processed as soon as possible during the next business hours. Special order products ship based on the lead times of each manufacturer. Even items "In Stock" may be out of stock before your order is processed. Once a lead time is established you will be notified.
Merchandise may be returned for up to 30 days (depending on manufacturer and item) from the date of purchase, complete with all instructions and components. To return an order, please contact EMAPA to complete the following process and to receive a RMA number. Returns will NOT be accepted without the RMA number. You are responsible for the item if it is shipped without a return authorization.
1. If an order needs to be returned, a 15% re-stocking fee (20% for Medeco Locks), will be applied against the refund to cover the costs of the return. This 15% re-stocking fee is based off of the final price of the order contents that are returned, not including the previous shipping fee. The re-stocking fee will be processed after contacting EMAPA.
2. The customer will pay for the return shipping to the specific address given to them by EMAPA. This may be directly to the manufacturer or to our physical address.
3. Once the returned order is received by EMAPA or by the manufacturer, your refund will be submitted minus the initial shipping costs, if applicable, and any restocking or cancellation fees.
Custom Orders:
Custom orders may require 3-4 weeks or more, depending on what the custom order is and what other orders are in front of yours, and will be determined at the time the order is submitted to the vendor. This time begins once we have received order forms that contain measurements, aircraft data, instrument marking parameters, size, and so on. The order forms are on the item page that you have ordered from. We will also reach out to you via e-mail requesting this information. Any delay in getting information to us will result in a delay of production for your order. Some items require the customer to send in old components so they can be built to match. There may be a delay in shipping if these components aren't sent in as required.
Canceled Orders:
1. If an order is canceled the same day as it is ordered, then there are no fees associated with the cancellation. The fee is calculated on the price of the item minus shipping.
2. If the order is canceled 24 hours after the order was placed but has not shipped, then there will be a 5% cancellation fee. The fee is calculated on the price of the item minus shipping.
3. If the order is canceled after 24 hours but has not shipped, then there will be a 15% cancellation fee. The fee is calculated on the price of the item minus shipping.
4. If an order is canceled after the item has shipped and is already in transit or has already been delivered, the restocking fee is 25%, plus any fees charged by the shipper to return the item to the original shipping location, unless you pay for the return shipping.
5. Some items require the customer to send in old components so they can be built to match. If you cancel your order because you don't want to send your components in, there will be a cancellation fee.
6. Canceling an order containing an electronic item that has been programmed for your aircraft will be assessed a 30% cancellation fee since the manufacturers of these items charge a higher re-stocking fee for canceled orders in which items have already been programmed.
7. All cancellation/restocking fees will be deducted from the refund.
8. In some instances there may be extenuating circumstances that lead to an order cancellation or return. If the circumstances require it, we may waive any fees for cancellations or returns. This will be assessed on a case by case basis.
Warranties:
Products with warranties are specified on the product page, covered by the product manufacturer itself and not EMAPA. Please look into the product specific warranty for more information.
Shipping charges are automatically calculated by the mailing carrier chosen by the customer, unless choosing the free shipping option (see below). Shipping charges on some special materials, hazardous items, or oversize items may not be accurately quoted by the carrier. If this is the case, the costs may show as "TBD, To Be Determined" or EMAPA may contact the customer about these costs. The size and weight of the order, the carrier chosen, and the level of freight determines the shipping charges charged to the customer during checkout.
Free Shipping Option:
Orders with a promotional code or that qualify for free shipping will be shipped using FedEx Ground shipping. Use the promotional code during the first step in the check out process when you go to your cart. To qualify for free shipping, the order must be within the United States of America and the total amount due must be $350 or more and less than 14 lbs. Some manufacturers do not allow for free shipping. If there are more applicable fees such as COD fees, hazardous materials, additional handling, etc, the customer will either be billed at the time of the shipment or will be contacted by EMAPA. If the order qualifies for Free Shipping, it will show up as an option. If you believe your order qualifies but you don't see it as an option, please contact EMAPA.
Forms of Payment Accepted, Processed by Authorize.Net:
Major Credit Cards: Visa, MasterCard, American Express and Discover
PayPal Payments
Sales Tax:
Orders placed within Texas are subject to Texas' Sales Tax, it will be determined and show on your invoice during checkout. Orders from JP Instruments taken within the state of California are also subject to local Sales Tax, which will show on the invoice at the time of check out. Please contact us with anymore Sales Tax questions or if you have suggestions.
Returns:
Merchandise may be returned for a refund within 30 days from the date of the purchase. Electronics may not be returned, with some exceptions on a case by case basis. Merchandise must be returned in the condition sent, complete with instructions and all components, to receive a refund. Please email ([email protected]) to request a Return of Materials Authorization (RMA). No returns will be accepted without an RMA. There is a 15% (20% on Medeco Locks) restocking fee applied to cover costs involved in processing the return. Refunds will be given back to the customer once the merchandise is received in the condition as as mentioned above.
Damaged or Shorted Products
If the products ordered are damaged or shorted, please contact EMAPA. Open and examine all packages for discrepancies. Each case will be handled according to the order discrepancy.
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